The Federal Office for Building and Regional Planning

Publication On the road to becoming a Smart Citizen

Defining, locating and supporting digital competences

Cover: BBSR-Analysen KOMPAKT

Editor: BBSR Series: BBSR-Analysen KOMPAKT Issue: 08/2017 Published: June 2017 ISBN: 978-3-87994-126-1 ISSN: 2193-5017 URN: urn:nbn:de:101:1-20170807811


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Digital competences are necessary to allow all people to have a share in the increasing networking and digitisation of the city, also known as the Smart City.

But what competences are required to keep up with digitised private and professional worlds, digital transport and energy systems, urban services and online trading? Who has those skills? Where do the competent onliners live? Where are the (as yet) digital outsiders located? How can lacking skills be developed and encouraged? Which places are suitable for a digital education offensive? And how is life-long learning achieved?

This brochure names the current challenges of digital inclusion, describes the skills required by a Smart Citizen and attempts to locate those skills geographically. Last but not least, it describes tools aimed at developing competences in a targeted way.

Eva Schweitzer ( )



  • Digital competences and the Smart City of the day after tomorrow
  • Regional distribution of the digital skills
  • Example case: Munich
  • Instruments and locations of digital inclusion
  • Conclusion and prospects

This publication has been also released in German.

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